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Longer-form research, not hot takes

The research center holds our more structured, longer-form work — reports and frameworks meant to be referenced, not scrolled past.

Research center — representative photograph

Latest

reports

Where checkout friction is actually costing e-commerce brands revenue

A working summary of the checkout friction points we see most often across audits.

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reports

Why email deliverability has gotten harder, and what it means for retention

Mailbox providers have tightened sender requirements. Retention programmes built on old assumptions are feeling it.

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industry trends

What rising buy-now-pay-later adoption means for conversion strategy

BNPL isn't just a payment option anymore. In some categories, its absence is now a conversion blocker.

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industry trends

Social commerce and social advertising are becoming two different disciplines

Selling directly inside a social platform's checkout is a different skill from advertising to drive traffic off it.

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market analysis

What actually determines whether a market is ready for e-commerce expansion

Demand is necessary but not sufficient. Payment infrastructure and logistics readiness decide whether that demand converts.

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growth frameworks

The four-stage framework behind every growth engagement

Diagnose, identify opportunities, build the engine, scale profitably — and why the order matters.

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growth frameworks

A framework for ranking channels by payback speed and data confidence

The channel with the best headline number isn't always the one that should get the next pound.

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customer journeys

Mapping the purchase journey your analytics actually shows, not the one you assume

Most customer journey maps are built from assumption. The useful ones are built from actual session and purchase data.

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