Make the second purchase as likely as the first
For brands with healthy acquisition but a repeat purchase rate that isn't compounding into the lifetime value it should.
We build lifecycle segmentation from actual purchase behaviour, then design email and SMS programmes for each segment's specific position in that lifecycle, rather than one calendar broadcast to the full list.
CRM data quality is addressed first where it's the real blocker — a lifecycle programme built on incomplete or inconsistent customer data underperforms regardless of how well the messaging is written.
What this includes
- CRM audit and lifecycle segmentation
- Email and SMS retention programmes by segment
- Win-back and churn-risk automation
- Cohort-based repeat purchase rate reporting
Not sure this is the right fit yet?
Book a growth consultation and we'll tell you plainly which part of the engine actually needs attention.
Book a growth consultation